We offer STANDARD SHIPPING Australia-wide via our designated Courier. Our Standard Shipping option delivers within 3 - 21 days depending on your location.
This policy applies to products purchased from the website monstees.com.au.
Returns accepted for at any time if goods are deemed faulty.
Returns are not accepted for change of mind unless explicitly agreed upon by Monstees.
Monstees takes extreme care in ensuring our goods are of the highest quality. However, if for any reason you find fault with one of our products we would like to help you resolve the problem. In all instances where the product may be faulty, please contact our Customer Service team by emailing a picture of the fault to firstname.lastname@example.org who will advise and assist with the returns process. Monstees will ensure all costs associated with returned goods, including delivery, is at no expense to you.
You can create a new return request using our easy online returns system via the Returns link found at the bottom of the web page.
Monstees provides you with three return options for faulty or incorrectly delivered goods, for deliveries within Australia where our change of mind policy applies.
Exchange or replacement (for customers with an Monstees account)
Credit to your Monstees account (for customers with an Monstees account)
Full refund to your original method of payment, e.g. PayPal (for all customers)
If you paid for your order without registering for an Monstees account, the value of the goods returned would be refunded to your PayPal account. If you require a replacement item, please visit our online store and place another order or contact our Customer Service team. If the item you are replacing was purchased at a discount, you might be required to register an account to receive the same discount on your replacement order.
Once your goods have been received by Monstees, please allow up to 10 days for your refund to be processed back to your account. The receipt of your refund will depend on the period of time it takes for your financial institution to finalise the transaction.
If you have decided that you would like a refund on garments that were purchased using a Gift Voucher, all monies refunded will be credited to the original Gift Voucher only.
The refund on returned goods that were given as a gift will be credited to the original card or account used for the purchase.
The Customer Service team operates on Monday to Friday (excluding National public holidays) from 8.30am until 5.00pm (Australian Eastern Standard Time).
Please email us at email@example.com